Web Hosting Reviews

Globat

Globat

Company
Founded: April 2, 1998 [?]
Location: California, United States [?]
Website
Domain: Globat.com
Title: Web Hosting – Affordable Web Hosting Company – Globat :: Home
Popularity
Domains: 59,723 [?]
Traffic: * * * * * [?]
Ratings
Average: (1.0)

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4 reviews

Paul Kazmercyk { Customer for less than 3 months}

On Approximately Thursday, April 17, 2003 I signed up with globat’s web hosting service. By Saturday, my account went “live” and I had access to my email and other services through globat. However, by the end of that same day, I lost all access to globat’s services including the ability to send or retrieve any email.

I double-checked all my settings, tried setting up a new test mailbox, etc., and determined that the problem was not on my end.

This is when I first emailed globat’s technical support. Through the weekend and into Monday, I continued to check my settings and continued to attempt to reach tech support via email and finally by phone. None of my emails were returned. The phone system was worse. I was set up a a loop preventing me from ever accessing any options to contact anyone about the problem. I continued to email evvery department listed on the site in the hope that someone would respond. I probablyy sent 20-30 email over the course of 2-3 days. I also tried to call seeral more times (NOTE: This is a toll-call and cost me money every time!).

After nearly three days of this and with no response I began to fear that the company was a scam. Still without email, frustrated and angry I knew I could no longer take a chance and had to quickly research another web host. I found another one with positive feedback ratings and signed up.

In the meantime, I began to receive a few vague responses to some of my earlier messages. I was told that a manager was in the process of “rebuilding” my mailboxes, and various other mesages that were automated or generic responses of no use to me.

BUT THE WORST OCCURRENCE WAS THIS: In the middle of these intermittent responses I receivved an email that was in response to ANOTHER GLOBAT USER WHICH CONTAINED THAT USER’S PERSONAL USERNAME AND PASSWORD FOR HIS GLOBAT ACCOUNT! I couldn’t believe it!

A day or two later, I recevied a phone call from Court Kaiser (spelling?) who was very apologetic, admitted that they had screwed up and ASSURED me that my account would be cancelled and that I’d receive an email from the billing dept. with confirmation of the cancellation and refund. That email never came.

I received my most reccent credit card statement which contains the charge from globat WITHOUT ANY CREDIT!

I immediately tried to phone Court Kaiser, but his extension was no longer in service. I called the main number three more times (again, these calls at MY expense!) and finally got a person to answer, was transferred to billing and told by the gentlemen there wa nothing he could do to help me, that I would need to email Court Kaiser at ck@globat.com. I also CC’d the billing and sales dept. on these emails, but have only heard back from “Vivien” who has said she’d forward it to the cancellation dept. I’ve yet to hear back from anyone.

Anonymous { Customer for less than 3 months}

GLOBAT hosting started off fine and now my site up-time is so unreliable that I fear sending potential customers to it. I have had several people comment that they have been unable to see my page – some will hit REFRESH several times and the site will magically appear. These are all at random times during the day time hours. I don’t know what GLOBAT is running on their servers but they certainly shouldn’t be doing it this frequently and during the day to boot. Recently one of the times that I checked it, I saw all of my text but no images, which are all in my images folder. I submitted a ticket online and the reply was – “hit refresh, it looks fine to me.” Yes – because by the time you received the ticket and opened my site, it had magically reappeared. I wil be requesting a refund on the months that I have paid for and will not use. In addition, I will not recommend GLOBAT to anyone and certainly not to my clients. I am puzzled by the high rankings that GLOBAT has received on other web host review sites. I don’t know how it could just be my site. Thanks.

Steve { Customer for 1 - 2 years}

Stay Away from Globat. They autorenew your contract without warning, then send you to a collection agency for $250+ in ‘damages’.

Their speed is horrible… Just say no to “globat”…

mick { Customer for less than 3 months}

I tried to register my domain with Globat four days agao. They charged me and sent a recipt but no instructions to access my hosting account. In four days they have not responded to any of my suport tickets. They have not honured their 30 day mony back and they have registered and hijacked my domain name !!!

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