When it was MindSpring, they were the best. Customer support is impossible to receive now, and seems to be all coming from Manila via a script. Terrible, terrible customer support. I don’t recommend them.
TC { Customer for more than 2 years}
I just wrote the review below and the default button rated EarthLink at a 5. It should have been a 1.
Honestly, I think Earthlink is seeking some way to get out of the ISP/hosting business. Although the service is reliable, the interface is mediocre and the customer service is a labyrinth of confusion. Attempting to find anything beyond sales pitches on their support site is an hour-long search effort.
4 reviews
Outstanding service and product! VERY reliable!
When it was MindSpring, they were the best. Customer support is impossible to receive now, and seems to be all coming from Manila via a script. Terrible, terrible customer support. I don’t recommend them.
I just wrote the review below and the default button rated EarthLink at a 5. It should have been a 1.
Honestly, I think Earthlink is seeking some way to get out of the ISP/hosting business. Although the service is reliable, the interface is mediocre and the customer service is a labyrinth of confusion. Attempting to find anything beyond sales pitches on their support site is an hour-long search effort.
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